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WhatsApp Templates

E-Commerce Templates

Drive online sales with WhatsApp templates for cart recovery, order updates, product recommendations, and reviews.

20 Ready-to-Use Templates

Order Confirmation

Send an instant order confirmation with order number, item summary, and estimated delivery date.

orderconfirmationreceipt
Hi {{customer_name}}, Send an instant order confirmation with order number, item summary, and estimated delivery date. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Shipping Update

Notify customers when their order has been shipped with a real-time tracking link.

shippingtrackinglogistics
Hi {{customer_name}}, Notify customers when their order has been shipped with a real-time tracking link. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Delivery Confirmation

Confirm successful delivery and prompt customers to rate their experience or report issues.

deliveryfeedbackconfirmation
Hi {{customer_name}}, Confirm successful delivery and prompt customers to rate their experience or report issues. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Return & Exchange Request

Guide customers through the return or exchange process with step-by-step interactive messages.

returnexchangeprocess
Hi {{customer_name}}, Guide customers through the return or exchange process with step-by-step interactive messages. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Refund Status Update

Keep customers informed about their refund processing status with automated timeline updates.

refundstatusupdate
Hi {{customer_name}}, Keep customers informed about their refund processing status with automated timeline updates. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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COD Order Verification

Verify cash-on-delivery orders by asking the customer to confirm their intent before dispatch.

codverificationfraud-prevention
Hi {{customer_name}}, Verify cash-on-delivery orders by asking the customer to confirm their intent before dispatch. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Product Review Request

Ask customers to leave a product review a few days after delivery with a direct review link.

reviewfeedbackugc
Hi {{customer_name}}, Ask customers to leave a product review a few days after delivery with a direct review link. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Wishlist Price Alert

Notify customers when items in their wishlist go on sale or have a price reduction.

wishlistprice-alertnotification
Hi {{customer_name}}, Notify customers when items in their wishlist go on sale or have a price reduction. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Order Cancellation Confirm

Confirm order cancellation and provide details about refund timeline and amount.

cancellationrefundconfirmation
Hi {{customer_name}}, Confirm order cancellation and provide details about refund timeline and amount. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Size Guide Assistant

Help shoppers find the right size with an interactive size-guide chatbot flow.

size-guidechatbotfashion
Hi {{customer_name}}, Help shoppers find the right size with an interactive size-guide chatbot flow. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Reorder Reminder

Remind customers to reorder consumable products based on their average usage cycle.

reorderconsumablereminder
Hi {{customer_name}}, Remind customers to reorder consumable products based on their average usage cycle. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Bundle Deal Suggestion

Suggest money-saving product bundles based on the customer's browsing or purchase history.

bundledealrecommendation
Hi {{customer_name}}, Suggest money-saving product bundles based on the customer's browsing or purchase history. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Express Delivery Option

Offer customers the option to upgrade to express delivery for an additional fee before dispatch.

expressdeliveryupgrade
Hi {{customer_name}}, Offer customers the option to upgrade to express delivery for an additional fee before dispatch. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Out-of-Stock Substitute

Suggest alternative products when an ordered item is out of stock with one-tap swap options.

out-of-stocksubstituterecommendation
Hi {{customer_name}}, Suggest alternative products when an ordered item is out of stock with one-tap swap options. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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IG Shop Product Inquiry

Auto-respond to Instagram product inquiries with pricing, availability, and purchase links.

instagramproduct-inquiryshop
Hi {{customer_name}}, Auto-respond to Instagram product inquiries with pricing, availability, and purchase links. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Gift Card Delivery

Deliver digital gift cards with redemption codes and instructions via WhatsApp.

gift-carddigitaldelivery
Hi {{customer_name}}, Deliver digital gift cards with redemption codes and instructions via WhatsApp. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Pre-Order Confirmation

Confirm pre-order placement with expected availability date and payment status.

pre-orderconfirmationupcoming
Hi {{customer_name}}, Confirm pre-order placement with expected availability date and payment status. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Loyalty Tier Upgrade

Congratulate customers on reaching a new loyalty tier and outline their new benefits.

loyaltytierrewards
Hi {{customer_name}}, Congratulate customers on reaching a new loyalty tier and outline their new benefits. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Multi-Item Order Split

Inform customers when a multi-item order will be delivered in separate shipments with individual tracking.

multi-itemsplit-shipmenttracking
Hi {{customer_name}}, Inform customers when a multi-item order will be delivered in separate shipments with individual tracking. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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Exchange Pickup Schedule

Let customers pick a convenient date and time slot for return pickup via interactive buttons.

exchangepickupscheduling
Hi {{customer_name}}, Let customers pick a convenient date and time slot for return pickup via interactive buttons. Reply YES to get started or visit {{link}} for more details. Regards, {{business_name}}
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