WhatsApp Voice Calling for Business
Make and receive business calls on WhatsApp with call tracking, recording, and CRM integration.
The Problem
Traditional phone systems are expensive, disconnected from chat history, and lack context. When a customer calls, agents have no idea who they are or what they have discussed before. Call records are siloed from chat conversations, creating fragmented customer profiles.
The SuperWaba Solution
SuperWaba enables WhatsApp voice calling from your business number with full integration into the customer conversation timeline. Agents see chat history before picking up, calls are logged and optionally recorded, and everything syncs to your CRM for a complete customer view.
How It Works
- 1
Enable voice calling
Activate WhatsApp voice calling on your SuperWaba business number.
- 2
Configure call settings
Set up call routing, working hours, voicemail, and optional call recording.
- 3
Train your team
Agents can initiate calls from the inbox and see full chat history before and during calls.
- 4
Track call analytics
Monitor call volume, duration, missed calls, and call-to-resolution metrics.
Key Benefits
- Voice calls with full chat history context for every customer
- Call logging and recording integrated into conversation timeline
- Seamless switch between chat and voice within the same thread
- CRM sync for complete customer communication history
- Call analytics and reporting for performance optimization
Related Resources
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