Shared Team Inbox for WhatsApp Conversations
Manage all customer WhatsApp conversations in one shared inbox with collaboration tools for your team.
The Problem
When multiple team members need to handle WhatsApp messages, the single-phone limitation creates chaos. Messages are missed, conversations are duplicated, and there is no visibility into who is handling what. Managers cannot monitor quality or workload distribution.
The SuperWaba Solution
SuperWaba provides a shared team inbox where multiple agents can manage WhatsApp conversations simultaneously. See all chats in one view, assign conversations, add internal notes, and collaborate without customers seeing behind the scenes. Managers get real-time dashboards for workload and quality monitoring.
How It Works
- 1
Invite your team
Add team members with role-based permissions (admin, agent, viewer).
- 2
Configure chat assignment
Set up automatic or manual chat assignment rules based on topic, language, or round-robin.
- 3
Set up quick replies
Create a library of pre-approved responses for common questions to ensure consistency.
- 4
Enable collaboration features
Use internal notes, mentions, and chat transfers for seamless team collaboration.
Key Benefits
- Multiple agents handle WhatsApp conversations simultaneously
- Automatic and manual chat assignment prevents missed messages
- Internal notes and mentions enable seamless team collaboration
- Manager dashboards show workload, response times, and quality metrics
- Role-based permissions keep sensitive conversations secure
Related Resources
Ready to automate team inbox?
Start your free 14-day trial and see results in minutes.