Real-Time Order Updates on WhatsApp
Keep customers informed with automated shipping and delivery notifications directly on WhatsApp.
The Problem
Customers constantly contact support asking "Where is my order?", accounting for up to 40% of all support tickets. Email tracking updates get buried in inboxes, and customers grow anxious when they cannot easily check their order status, leading to negative reviews and refund requests.
The SuperWaba Solution
SuperWaba sends proactive order status updates at every milestone. Uconfirmation, packed, shipped, out for delivery, and delivered. Customers can reply to check status anytime, and the AI chatbot instantly pulls real-time tracking data. This eliminates WISMO tickets and builds trust.
How It Works
- 1
Connect order management
Link your OMS, Shopify, or logistics partner API to SuperWaba for real-time order events.
- 2
Map order milestones
Define which status changes trigger a WhatsApp notification (confirmed, shipped, delivered, etc.).
- 3
Create notification templates
Design branded templates with order details, tracking links, and estimated delivery dates.
- 4
Enable self-service tracking
Let customers type their order number to get instant status updates via the AI chatbot.
Key Benefits
- Reduce WISMO support tickets by up to 60%
- Proactive updates at every order milestone build customer trust
- Self-service tracking via chatbot available 24/7
- Branded notifications with tracking links and delivery estimates
- Seamless integration with major logistics and e-commerce platforms
Related Resources
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