Multiple Agents on One WhatsApp Number
Let your entire team manage WhatsApp conversations from one business number without conflicts.
The Problem
WhatsApp is designed for one user per number, making it impossible for teams to collaborate. Businesses resort to passing a single phone around, creating confusing threads, or using multiple numbers that confuse customers. There is no audit trail of who said what.
The SuperWaba Solution
SuperWaba connects your single WhatsApp Business number to an unlimited number of agents. Each agent has their own login, sees their assigned conversations, and works without stepping on others' toes. Managers see everything, agents see only their queue, and customers see one consistent business.
How It Works
- 1
Connect your WhatsApp number
Link your WhatsApp Business API number to SuperWaba's multi-agent platform.
- 2
Create agent accounts
Add team members with individual logins and role-based access levels.
- 3
Set up assignment rules
Configure automatic, manual, or round-robin assignment of incoming conversations.
- 4
Enable collaboration
Activate internal notes, chat transfers, and conversation tagging for team coordination.
Key Benefits
- Unlimited agents on a single WhatsApp Business number
- Role-based access ensures agents see only their conversations
- Full audit trail of every message sent by every agent
- Chat transfer between agents preserves conversation context
- Customers experience one consistent business identity
Related Resources
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