Collect Customer Feedback via WhatsApp
Get 3x more survey responses by meeting customers where they already are, on WhatsApp.
The Problem
Traditional email and web surveys have completion rates below 10%. Customers ignore survey links, and by the time they respond, the experience is no longer fresh. Low response rates mean biased data and missed opportunities to catch problems early.
The SuperWaba Solution
SuperWaba sends interactive surveys directly in WhatsApp with quick-reply buttons and conversational flows. Customers tap to rate, type brief feedback, and complete surveys in under 60 seconds. Real-time alerts flag negative feedback so you can intervene immediately.
How It Works
- 1
Choose survey type
Select from NPS, CSAT, CES, or custom questionnaire templates.
- 2
Design the survey flow
Build conversational surveys with rating buttons, open-text fields, and conditional follow-ups.
- 3
Set survey triggers
Automatically send surveys after purchase, support interaction, delivery, or any custom event.
- 4
Configure alerts
Get instant notifications for low scores so you can follow up with unhappy customers.
Key Benefits
- 3x higher response rates compared to email surveys
- Interactive quick-reply buttons make responding effortless
- Real-time alerts for negative feedback enable fast recovery
- Conversational format yields richer qualitative feedback
- Automatic survey triggers ensure timely, relevant feedback collection
Related Resources
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